Our Team
Josh Kremer
I am an IT consultant/“contract CTO” specializing in providing oversight and direction to established businesses wishing to move into eCommerce, perform major eCommerce upgrades, and grow their online sales.
I am passionate about helping clients feel comfortable with their existing technologies through stabilization and improvement, while researching and testing new tools that lower costs, excite customers and grow sales.
My patient, straightforward approach helps empower clients by demystifying technical concepts, tools and trends, and brings clarity to the implementation and management of integrated eCommerce strategies. I strive for understanding through my direct communication style, enabling open, efficient dialogue for team collaboration.
Prior to consulting, I owned and operated an eCommerce company for 10 years, manufacturing and distributing products sold worldwide through wholesale, retail, and online channels, and sold the business in 2013. Prior to this, I held technical and sales positions at IBM Canada, and owned/operated a community newspaper, which sold in 2002 and still operates today.
Services
eCommerce platform selection and migration
website speed optimization
custom integrations with financials
CRM
ERP
marketing automation
custom applications
Adrianna Hepper
I am an e-commerce digital marketing strategist and UX researcher, driven by pure curiosity and care to help businesses increase conversion rates, and create better experiences for their customers.
As both an entrepreneur and contractor, I can attest to how conducting even a small amount of customer research can avoid mountains of costly mistakes. Since 1998, I have relied on user-experience research (UX Research) to determine whether real data verifies our assumptions, to intimately understand the delights and disappointments of a customer’s journey, and to quickly determine next steps forward.
Services
Digital marketing strategy + set up (email, SMS, social media, website)
Proofing of current marketing + web content to improve sales focus, value, clarity + flow
SEO research + optimization for website + marketing content
Company brand strategy + implementation
Product development strategy + implementation
Website auditing + feedback soliciting, to discover roadblocks in the sales path for the purpose of increasing conversion
Development + oversight of conversion-improvement strategies
Tools
Klaviyo
Mailchimp
Squarespace
Asana
Google Workspace Suite
LookBack
Typeform
